Máté Kovács

Imagine a support team where Jira tickets are sometimes incomplete, ambiguous, or unnecessarily complicated, and valuable time is lost as a result. Now imagine an artificial intelligence that can “read,” interpret, and validate these tickets on its own, before a human even touches them. In our presentation, we’ll share how we taught Athene AI to understand Jira tickets through MCP-based integration. We’ll show how we built a Jira MCP server and designed a smart workflow that not only filters out incomplete or faulty tickets but also automates previously time-consuming manual checks. The result? Faster processing, fewer errors, and a happier support team – all powered by Athene AI.